Compliance Support Change Manager

Your day-to-day responsibilities will include: 

• Develop and execute change management strategies to ensure successful adoption of changes
• Design the Change Management Framework 
• Be responsible for the end-to-end cycle of changes covering CX Financial Crime Compliance programmes (TMS, Consumer EDD and Screening)
• Complete Impact Assessments of changes, analyzing the change driver, risks, resourcing, technology and training requirements
• Perform gap analysis to identify process improvement opportunities
• Present support readiness solutions balancing resourcing, compliance and customer experience needs
• Conduct post-implementation reviews and identify process revisions as needed
• Collaborate with stakeholders to understand needs, concerns and manage expectations
• Ensure comprehensive change communications and activity monitoring/coordination
• Identify process optimization opportunities to remove roadblocks and drive efficiencies
• Track and document successes, failures and corrective actions via regular reporting

What we look for in you (ie. job requirements):

• 7+ years of experience in financial crime compliance related roles
• Significant experience in process improvement and/ or change management.
• Proven track record in delivering Regulatory & Compliance projects in complex financial services environments
• Strong knowledge of AML regulatory requirements in the US and Internationally
• Collaborative approach with excellent oral and written communication skills
• Ability to engage effectively with a diverse group of stakeholders, both internal and external.