1 month ago
Job Summary
As a Compliance Quality Assurance Analyst on our Customer Experience team, you’ll join a high functioning team of passionate QA analysts who review thecases and ensure that these cases are completed in line with the regulatory and policy requirements.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
What You'll Be Doing (i.e., Job Duties)
- Perform weekly audits on complex Escalations cases, Suspicious Activity Reports and investigations by applying a high degree of autonomy
- Proactively seek opportunities to tackle challenging and impactful assignments.
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
What we look for in you (ie. job requirements):
- 4+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
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