Compliance Manager

What you’ll be doing (ie. job duties):

• Develop and maintain strong, collaborative relationships with third-party vendors within the compliance domain. Serve as the primary point of contact for vendor communications, escalations, and issue resolution. Conduct regular vendor performance reviews and ensure compliance with contractual agreements and service level agreements (SLAs).
• Develop key performance indicators (KPIs) and metrics to measure vendor performance and compliance. Generate regular reports and dashboards to provide insights into vendor performance, compliance status, and areas for improvement. Present findings and recommendations to senior management and stakeholders as needed.
• Collaborate with internal stakeholders, including Legal, Compliance, Operations, and IT, to ensure alignment on vendor management processes, requirements, and objectives. Participate in cross-functional meetings and initiatives to support organizational goals and strategic initiatives.
• Identify and assess potential risks associated with third-party vendor relationships, including operational, financial, and risks. Develop risk mitigation strategies and controls to minimize exposure and ensure business continuity. Monitor and evaluate changes in the regulatory landscape and industry trends that may impact vendor risk profiles.
• Lead contract negotiations with third-party vendors to ensure favorable terms and conditions that align with organizational objectives and compliance requirements. Monitor contract expiration dates and proactively initiate contract renewals or amendments as necessary.
• Use Lean Sigma principles to identify and solve problemsCreate, establish and stress-test governance mechanisms to drive performance and process complianceCreate and/or revisit  KPI/KRA standards and goals for achieving business objectives.

What we look for in you (ie. job requirements):

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field. 
• Master's degree or professional certification (e.g., CSCP, CIPP) is a plus.
• Minimum of 6 years of experience in operations / vendor management, preferably within the BPO industry
• Minimum 3-5 years of experience in compliance domain (AML, KYC, ORM, Fraud Investigations or CAMS certification ).
• Deep understanding of regulatory compliance requirements, such as GDPR, HIPAA, PCI-DSS, etc.
• Proven track record of successfully managing third-party vendor relationships and driving operational excellence.
• Strong negotiation, and problem-solving skills.Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in using vendor management tools, contract management systems, and MS Office Suite.