To manage the non-performing loan portfolio of the company.
Minimum Qualification: Degree
Experience Level: Mid level
Experience Length: 6 years
Soft collections: Manages the process of following up on clients who have missed their payments. Common tools used include calls from a contact centre, robot dialers and bulk messaging.
Third party Relationship Management: Responsible for recruiting and managing relationships with third party collections agencies and partner institutions such as debt collection companies and direct debit banks
Field Recoveries: Manages a team of field collection officers tasked to enforce loan repayment covenants with defaulting clients.
Collateral Confiscations and Auctions: Where required, the collections and recoveries manager leads the process of issuing demand notices, obtaining the required approvals including a Certificate of No Objection (CR7) from the Bank of Ghana Collateral Registry and taking the appropriate steps to confiscate, auction and account for the proceeds of auction with the objective of recovering delinquent loan balances
Legal Collections: Works closely with the company’s internal legal unit or external solicitors in the pursuit of legal actions against defaulting borrowers or in defence of cases brought against the company by loan customers.