Client Service Consultant

Job Description

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Home Loans, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Your core duties will be to work with a team within the client service unit of Home Loans in implementing the client service strategies necessary to manage clients whose home loans have already been disbursed, within specified parameters and ensure exceptional service levels are maintained.

Are You Someone Who Can

• Manage a portfolio of clients whose home loans have already been disbursed.
• Provide excellent customer service to clients, ensuring that all queries and complaints are resolved in a timely and professional manner.
• Ensure that all client information is up-to-date and accurate.
• Work closely with other teams and stakeholders to ensure that all client needs are met in a satisfactory manner within agreed SLA.
• Maintain accurate records of all client interactions and transactions.
• Identify opportunities to improve the client experience and make recommendations where necessary.
• Adhere to all regulatory requirements and internal policies and procedures.
  
  

You Will Be An Ideal Candidate If You Have

• Relevant qualification.
• At least 3 years’ relevant experience.
  
  

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
  
  

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment
  
  

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/12/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.