Client Partner

Job Title: Client Partner

Short Description of the Company:

At RT, we constantly strive to build a high standard of creative, smart, and passionate

individuals & in turn, provide the best service to our clients and get value in return. Because we

believe the future of creative agencies would look very different from now, we’re working hard to

make sure our entire team is fully versed with people who challenge the status quo, lead with

innovative ideas, and aren’t timid to convey the highest level of professionalism.

Mission

Serve as the primary relationship owner for an assigned group of top-tier client accounts with

responsibility for retention and growth. Ensure clients derive maximum value from our services.

Prepare implementation plans and lead client onboarding; present content strategy and annual

plan. Work closely with clients to identify needs and consult on best practices for solutions and

setup.

Prepare and deliver effective client presentations, including stakeholders at all levels of the

organization. Deliver weekly, monthly and quarterly status and results presentations to internal

and external teams. Regularly evaluate the quality of content, managing external content

creation, editorial, and strategy resources. Identifying new opportunities from within existing

accounts, and partnering with the team lead to aid in increasing revenue. Ensure a deep

enough understanding of clients' individual experiences to head off potential issues before they

become problems.

Responsibilities:

Business Development :

● Work closely with members of the Client Partner team during pitch work

● Play a key role presenting at pitch presentations

● Work with other members of the agency to prepare responses to requests for

Information and requests for proposals from clients

● Ensure that clients are aware of all the services RT can offer

● Spot opportunities for new business and share them with your manager

● Actively sell the agency’s services and project the RT brand

Client Relationships

● Build and maintain good client relationships

● Participate actively in client calls and run and control client meetings e.g. take a central role in discussions on specific materials you are responsible for

● Meet regularly with clients’ teams to plan and discuss account activity

● Analyze clients’ marketing plans and advise accordingly

● Gather, share and act upon feedback from the client on campaign work to build satisfaction, recognition of agency value, and feed credentials/effectiveness award entries

● Utilize your experience to respond to situations and where possible limit the involvement of more senior members of the Client Partner team Strategy

● Plan and conduct desk and field market research

● Develop an understanding of marketing strategies and tactics that will be appropriate and effective for your clients

● Develop an understanding of why creative work has been developed and its relevance to a client’s strategy

● Get involved in brand/study planning workshops

Creative

● Develop ideas briefs, feeding in research/account / marketing knowledge

● Brief creative teams in a simple, concise, yet inspiring manner, ensuring, at all times, that they are fully aware of the client’s requirements

● Critique creative work and provide evidence-based opinions

● Ensure that the creative output matches the client’s brief and RT’s standards, as well as being compliant with all the necessary legal and regulatory requirements

● Present and sell tactical creative ideas and work to clients on accounts that you are managing on a day-to-day basis

● Challenge client thinking when appropriate in line with campaign objectives and core creative idea/critique work in a constructive manner in line with the brief

● Champion and demonstrate passion for the agency’s creative output

Delivery

● Demonstrate organizational and time management skills to effectively manage work requirements.

● Ensure team members are aware of all critical client deadlines to enable them to support you in prioritizing work.

● Take client briefs for assigned projects and draft marketing communications proposals for approval by a senior member of the Client Partner team.

● Take ownership of all accounts within your portfolio, referring upwards when necessary / appropriate.

● Brief appropriate agency personnel on assigned projects.

● Ensure that Contact Reports are produced in a timely and efficient manner.

● Manage and update project tracking tools (e.g. progress reports, translation and print trackers etc.) on a daily basis.

● Review production timetables from the production and delivery teams, monitor progress of projects against timetables and effect timely delivery.

● Create and maintain resource/reference files to assist the agency team on assigned projects.

● Take client feedback throughout the development process and act as an intermediary between client and agency throughout the sign-off process

● Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget and delivery issues, at every stage of the sign-off process

● Identify opportunities to improve agency process and optimize profitability

People

● Foster good relationships with all internal departments and cross-functional teams

● Encourage teamwork and good communication

● As a member of the Client Partner team, assist where possible with the coaching and development of more junior members of the team for example.

● Proactively support your manager, suggesting new ideas and questioning thinking where appropriate

● Refer to senior team members for advice and support

Critical Competencies:

Expectations are high, so we expect the Client Partner to be confident, enthusiastic, resourceful, tech-savvy, forward-thinking, self-motivated, and a creative problem solver who adapts to changing circumstances and priorities.

● The smallest detail is your favorite detail! -- Self-driven with the ability to work independently

● Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow

● Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously

● Creativity and experience bringing new programs and ideas to fruition

● Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations

● Exceptional writing, editing, and proofreading skills preferred

Cultural Competencies:

Like all great companies, people are the heart of everything we do, in fact, they are our greatest

asset and that is why we strive to create a team that is enthusiastic, optimistic, resolute,

creative, and collaborative.

The goal is to have an inclusive, psychologically safe work environment where employees can

freely share ideas and express themselves in the most respectful and professional manner

possible.

Our core tenet is #CuriosityAtWork. More specifically, we are creating a team full of curious

individuals. A team that is curious about ideas, values, and people.

You want to know what will make you incredibly outstanding, it is how you are able to optimize

resources and make the best use of them to enhance creativity and productivity at the

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