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Client Partner - Financial Services.
Rackspace Technology
Accounting, Auditing & Finance
IT & Telecoms
GHS
Confidential
1 month ago
Job Summary
The Client Partner is responsible for all client interfaces for a large account or portfolio of accounts. The Client Partner works together with their GTM teams to build an account plan and is responsible for client management based on the account plan.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Key Responsibilities
- Other Incidental tasks related to the job, as necessary
- Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).
- Oversight and governance of delivery excellence for active engagements at accounts.
- Client satisfaction surveys.
- People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account.
- Drive employee satisfaction within community of consultants working on the account(s).
- Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.
- Financial Management: oversee the financial performance vs targets of the account.
- Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.
- Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.
- The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client.
- Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.
Skills
- Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
- Being relentless in pursuit of growth.
- Ability to develop sales strategies.
- Being performance and results-oriented.
- Problem-solving aptitude.
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication, and presentation skills
- Ability to develop and use performance KPIs.High Energy.
- Having a startup mindset and ability to work in a team environment.
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