3 weeks ago

Job Summary

We are looking for a Client Onboarding Team Lead to join our team

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:1 year

Job Description/Requirements

What you will enjoy working on:

  • Managing a growing team of onboarding managers who help new customers with onboarding and successful deployment during their first 30 days on the Deel platform; recruiting, hiring and training new team members

  • Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs

  • Becoming an expert user of the Deel platform so that you can enable onboarding managers to deliver effective training to customers and provide credible guidance on features and functionality

  • Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members

  • Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience

  • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

  • Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.


You will be successful if:

  • You have proven experience leading a Customer Onboarding or Customer Success team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role for at least 1 years.

  • You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting

  • You are a flexible team player, and enjoy working on a diverse team.

  • You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

  • You are based in the EMEA region



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