Client Onboarding Team Lead

What you will enjoy working on:

• Managing a growing team of onboarding managers who help new customers with onboarding and successful deployment during their first 30 days on the Deel platform; recruiting, hiring and training new team members

• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs

• Becoming an expert user of the Deel platform so that you can enable onboarding managers to deliver effective training to customers and provide credible guidance on features and functionality

• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members

• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience

• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

• Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.

You will be successful if:

• You have proven experience leading a Customer Onboarding or Customer Success team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role for at least 1 years.

• You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting

• You are a flexible team player, and enjoy working on a diverse team.

• You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

• You are based in the EMEA region