Job Summary

CCTV Operators are mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary. CCTV Operators can be employed at hospitals, airports, schools, housing complexes, gated communities, malls and many other types of establishments.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

CCTV Operator Duties and Responsibilities

In the interest of protecting people, information, and property, CCTV Operators perform a variety of tasks. After analyzing multiple online job postings, we identified these core CCTV Operator duties and responsibilities.

  • Operate Equipment: To do their job effectively, CCTV Operators must have a thorough understanding of the equipment they’re working with. They are tasked with deleting or archiving old footage as needed, organizing old footage in an orderly fashion, and switching out videotapes, compact discs, memory cards, hard drives or servers.
  • Maintain Equipment: Simply knowing how to operate video surveillance equipment is not all there is to being a CCTV Operator. Additionally, CCTV Operators must also be able to maintain and repair that same equipment, whether it’s analog or digital.
  • Store Footage: Since any amount of footage from any given day could be required at any given time, properly storing footage is one of the most important roles of a CCTV Operator. Storage policy can vary slightly from company to company, but in general CCTV Operators will need to correctly catalog all footage so that it can be easily recalled at a later time.
  • Watch Surveillance: This is the crucial difference between a CCTV Technician and a CCTV Operator: while the Technician may be asked to come in for a few hours, complete any necessary repairs and then leave, CCTV Operators must watch the video surveillance footage is it’s being recorded.
  • Make Observations: CCTV Operators don’t just watch a bunch of screens all day. Rather, they must be unwaveringly focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it.
  • Report Incidents: If a CCTV Operator sees something illegal on one of their monitors, it is up to them to contact the appropriate authorities at the appropriate time. In serious situations, CCTV Operators can also save the police vital time by immediately reporting a criminal’s license plate number, clothing, tattoos or other identifying features.



CCTV Operator Skills:

Successful CCTV Operators are mindful, alert and scrupulous individuals who are highly dedicating to protecting others. In addition to having a talent for all things technical, they also have the ability to quickly identify patterns and abnormalities. In addition to these general personality traits and abilities, employers are looking for CCTV Operators with the following skills:

  • Surveillance System Knowledge: Because extensive knowledge of video surveillance systems is to crucial to the job of a CCTV Operator, many employers required CCTV Operators to have video surveillance certification of some kind.
  • Attention to Detail: CCTV Operators must be able to identify small, seemingly insignificant details that most people would overlook. This ability allows them to keep the area as safe as possible.
  • Ability to Multitask: Even when a CCTV Operator receives a phone call or has to speak to a colleague, they must always be keeping an eye on the monitors.
  • Ability to Work Independently: For the most part, CCTV Operators will not be required to interact with very many people. Because of this, it is important that they’re able to work and stay alert without constant supervision.
  • Communication Skills: Since CCTV Operators will occasionally have to give statements to police officers, communicate with emergency services or even appear in court, they need to have strong written and verbal communication skills.

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