Job Summary

Handles and resolves customers’ issues via phones (inbound, outbound), emails, and online chatting tools.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Working hours: Shift pattern

Location: Alajo, Accra, Ghana

Training: Full extensive training once you start with continuous training and development throughout your career with us.

Growth: Opportunities to grow your career as the company is gradually extending. 

Main responsibilities will include

  • Providing 1st class customer service Live Chat and e-mails.
  • Dealing with customer enquires in a timely and professional manner.
  • The first point of contact, primarily email and Live Chat
  • Handle any customer service queries to satisfaction.
  • Taking ownership of customer inquiries and resolving new cases at first contact.
  • Identify and maximize sales opportunities through cross-selling and up-selling approaches.
  • Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers.
  • Escalate and record customer complaints.
  • Record and check the accuracy and comprehension of data uploaded on to the CRM database system

Preferred Skills

  • Previous customer service experience in a Contact Centre would be desirable
  • Enjoy working in a busy environment
  • A friendly and positive attitude
  • The ability to work well within a team
  • Good communication skills.
  • Must be highly motivated and a self-starter.
  • A natural desire to help others and assist where possible
  • Great statistical and analytical skills, with the ability to focus on detail
  • Excellent organizational and time management skills to meet business SLAs
  • Required education: Diploma/Associate's degree
  • Required relevant work experience: 6 months

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