Customer Service Officer

A Digital Marketing Company

Job Summary

A skilled problem solver and an enthusiastic individual who can listen to customer service issues and then offer a unique solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:
  • Customer Service Officer must maintain a high level of professionalism and present the organization in the best light possible to ensure customer loyalty
  • Solve customer problems regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for establishing and maintaining a positive rapport with every customer
  • Update customer information daily

Qualifications and Requirements:

  • Degree in Marketing, Business Management / Administration, Communication Studies, etc
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Good presentation skills

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