Job Summary

Responsible to respond to patient concerns regarding billing and account information

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Provide excellent customer service to clients
  • Maintaining confidentiality of patients’ information
  • To update patients records in regards to bills and ensure all bills are paid before patient leaves the facility (Inpatient Department – IPD)
  • Visiting wards (Nursing & Midwifery) intermittently to check on patients in the ward.
  • Collaborate and reconcile with nurses to confirm IPD in the wards with what is in the software.
  • Monitor and reconcile unpaid bills
  • Determine with Head of Finance on how to solve unpaid claims
  • Responsible to respond to patient concerns regarding billing and account information
  • Ensure final generation of patient’s bill in the software
  • Review all bills from Insurance and Corporate clients before submission
  • To follow up on all claim sheets on daily basis and ensure that it reconciles with entries made in the software
  • To constantly be abreast with all insurance and corporate clients
  • To have interactions with the HR Managers of the various insurance and corporate clients on the services we provide them
  • Check and ensure that all vetting reports comes with monthly payments
  • Any other responsibility as may be assigned by your superior



Experience

  • A degree in Finance, Accounting, Business Administration, Social Sciences or any related field.
  • Experience in Health Insurance Claims
  • Three or more years in similar position
  • Knowledge in RX, Posh and Ebizframe software is an added advantage

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