Assessment
Buwelo

Bilingual Customer Representative

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We are looking for team members who want to build a long-term career with us and they are very passionate and want to help us grow our business. What is my job? The mission for the CSR is to take ownership of the interaction and follow the right processes, in order to help customers by resolving their questions and complaints by phone, email, chat, with the highest level of satisfaction.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Please read carefully and follow all instructions before you apply.


Company Background:

Buwelo, a multinational company with more than 2000 team members among our offices in the Philippines, United States, Portugal and Colombia, is expanding its operations to Ghana and we are excited to share the following opportunity with you.

Who are we? We are an amazing company to work for. We really care about you, and we mean it!! Just look at our scores on the Internet and feedback from our employees and you will see what we mean! Our Employee Net Promoter Score is 96.5% in 2021.

What do we offer? A company that cares, and a career. Not a job, a long-term career. Why Ghana? Our senior executives and shareholders have +15 years’ experience working with Ghana and have been socially invested in the country as well. Ghana was the logical choice.

What are your plans in Ghana? We have plans to start with 60 people in January and grow significantly during 2022.

What are we looking for? This will be wave 1 and 2. We are looking for team members who want to build a long-term career with us and they are very passionate and want to help us grow our business. What is my job? The mission for the CSR is to take ownership of the interaction and follow the right processes, in order to help customers by resolving their questions and complaints by phone, email, chat, with the highest level of satisfaction.


Skills & Responsibilities:

  • C1 English level
  • Experience in the #BPO industry is a plus
  • Some experience in the #CustomerService Industry if you don’t have BPO industry is mandatory
  • Excellent communication skills, commitment and energy
  • Passionate and hardworking
  • Looking for a long-term career


What we offer:

  • Competitive salary and stability
  • International career in a multicultural environment
  • Performance bonus
  • Holiday and Christmas bonuses
  • Healthcare
  • Allowances help: lunch, transport
  • Continuous learning/development courses
  • Very nice office and top of the notch equipment


Be part of a company where you can make a difference.

Please contact me for more information recruitinginghana@buwelo.com

We are really looking forward to hearing from you!

https://buwelo.com/

https://www.linkedin.com/company/buwelo/

https://www.linkedin.com/in/buwelo-ghana-505778225/

https://www.linkedin.com/in/buwelo-emea-181625205/


LANGUAGE: C1 English level


Note:

Candidates currently living in Accra, and able to travel to our office in Spintex Road (10 minutes away by car from Accra Mall) are encouraged to apply)


Please send CVs to: recruitinginghana@buwelo.com

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