Administrative & Human Resources Officer

Key Responsibilities:

Administrative & Operational Support

• Maintain accurate and up-to-date records of inventory, procurement, and supplier contracts.
• Ensure all business documentation (invoices, receipts, HR files, etc.) is properly organised and accessible.
• Coordinate logistics for meetings, staff schedules, and inter-branch communications.
• Monitor compliance with company policies and standard operating procedures (SOPs).
• Support restaurant and hotel teams with daily operational and administrative needs.
• Collaborate with finance, HR, and procurement departments to streamline workflows.

Human Resources & Compliance

• Ensure HR policies and procedures are consistently applied across all locations.
• Stay informed about Ghanaian labour laws and hospitality regulations.
• Advise management on HR compliance and employee relations issues.
• Maintain confidential and accurate employee records.
• Support payroll preparation, ensuring accuracy and timeliness in collaboration with the finance team.

Recruitment, Onboarding & Training

• Lead recruitment efforts: prepare job descriptions, advertise roles, shortlist candidates, and coordinate interviews.
• Liaise with finance to confirm role approvals before advertising.
• Coordinate onboarding, induction, and training for new employees.
• Track probationary periods, conduct performance reviews, and maintain training records.

Employee Relations & Discipline

• Promote a culture of professionalism, respect, and accountability across all business units.
• Handle grievances, conflict resolution, and disciplinary actions in line with company policies.
• Support employee engagement and welfare initiatives.

Integrity &Professional Conduct

• Handle sensitive information with confidentiality and professionalism.
• Demonstrate honesty, transparency, and integrity in all dealings.
• Uphold company values and contribute to a positive workplace culture.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Human Resource Management, Hospitality Management, or related field.
• Minimum of 3 years’ experience in an administrative or HR role, preferably within the hospitality sector.
• Sound understanding of HR laws, payroll processes, and compliance requirements in Ghana.
• Proficiency in Microsoft Office Suite and basic HR/accounting software.
• Excellent written and verbal communication skills.

Key Competencies

• Ability to work efficiently in a fast-paced environment.
• Strong integrity and commitment to ethical practices.
• Excellent communication skills, with the ability to engage effectively with teams and customers
• Exceptional organisation and time management skills.
• Strong interpersonal and leadership qualities.
• High attention to detail and process discipline.
• Ability to work both independently and collaboratively across departments.

Application Guidance

• Applicants must clearly demonstrate in their CV how they meet the listed qualifications and competencies. Particular emphasis should be placed on:
• Examples of process adherence, compliance, and attention to detail.
• Experience managing administrative and HR responsibilities concurrently.
• Evidence of integrity, teamwork, and professionalism.
• Experience in recruitment, onboarding, and payroll coordination.

Benefits:

• Competitive salary based on experience.
• Opportunity to work across diverse hospitality businesses.
• Professional development and training support.