Account Manager

A Reputable Company

Job Summary

As an account manager , you will be responsible for overseeing the execution of end-to-end shipments, and working closely with clients to respond to questions and special requests. You will play a key role in the operations team, ensuring high customer satisfaction by helping to deliver a stress-free cross-border logistics experience for our clients.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

KEY RESPONSIBILITIES

● Leverage Jetstream’s technology platform and work closely with Jetstream’s operations team to obtain end-to-end price quotes, transit times, and tracking information for active shipments;

● Proactively communicate with clients about the status and updates to their shipments, new bookings, and accounts receivable; and

● Collaborate with the operations team to troubleshoot shipment changes, route modifications, price changes, delays and first / last mile pickups and deliveries.


MUST HAVES

● Management-level experience in account management or customer service;

● Demonstrated ability to learn quickly, self-teach, and manage complexity;

● 4+ years of experience in freight forwarding or import / export trade;

● Stamina and relentless commitment to getting the job done; and

● Experience working in diverse, international teams


NICE TO HAVES

● Degree in logistics, global trade, or supply chain; and

● Work experience at a tech-enabled startup environment.


COMPENSATION

Competitive base salary, bonus and private health insurance.

TIMING: Immediate

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