Teller/Customer Service Officer

A Reputable Company

Job Summary

Perform duties of a Teller/Customer Service Officer.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

A Reputable Institution seeks the services of a Teller/Customer Service Officer


Job Title: Teller/Customer Service Officer


Job Location: Accra, Greater Accra

 

Job Description

  •  Assisting customers to conduct transactions including withdrawals, deposits or payments,resolving complaints or account discrepancies, and answering questions
  • Informing customers about bank products and services
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault
  • Keeping a clean, organized work area and a professional appearance.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.

 

Qualification and Requirements

  • A minimum of a Diploma/Degree
  • At least 2-3 years experience
  • Cash handling experience.
  • Ability to pass a background check.
  • Exceptional time management, communication, and customer service skills.
  • Basic math and computer skills.
  • High level of accountability, efficiency, and accuracy.
  • Strong sales skills are a plus.
  • Professional appearance and courteous manner.

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