Team Leader

New

Job Summary

Communicates company goals, safety practices, and deadlines to team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Receive and Resolve customer complaints via face to face interaction, phone, email, live chats or social media.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and resolve customer complaints using applicable channels, methods and tools.
  • Document all customer complaints and information according to standard operating procedures
  • Identify and escalate issues to responsible department when necessary and follow-up on customer complaints to ensure timely resolution
  • Provide product and service information to customers
  • Keeping records of customer interactions, transactions, comments and complaints and alert management of trends in customer complaints.
  • Managing a team of junior customer service representatives
  • Provide daily/ weekly and monthly report on the activities of the department


Qualification and Requirements
  • A minimum of a Degree is required.
  • 3 years in Sports betting /telecommunication /customer service / Casino


Special NOTE: Do not apply if you have never managed a team.

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