Team lead (customer service)

A Reputable Company

Job Summary

We are an international tech company who is looking for Team Leaders with experience in the field of Customer Service who has worked in the betting industry before and knows how to properly handle Chats, E-mails and Calls while always paying attention to the Customer and understanding the Customer’s needs, while managing and handling a team of Customer Service Agents.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 2 years

Job Description

A Reputable Company seeks the seeks the service of a Team Lead (Customer Service)


Job Title: Team Lead (Customer Service)


Job Location: Accra, Greater Accra


Job Description

  • Setting targets for both individuals and teams
  • Measuring the performance of both individuals and teams
  • Offering Advisors guidance and feedback
  • Helping to optimise procedures
  • Finding ways to motivate Advisors
  • Ensuring Advisors adhere to company policy, e.g. attendance
  • Updating, and preparing performance reports


Qualification and Requirements

  • A Minimum of First Degree is required
  • A least two years working experience in a betting Industry
  • Excellent Communication Skills
  • understands how to work with MS Excel
  • Should be Proactive
  • Should have worked in the betting industry before and knows how to properly handle Chats, E-mails and Calls while always paying attention to the Customer and understanding the Customer’s needs
  • Understands that they are leading a Team, thus, who has to understand their Team
  • Understands Customer Care and is capable of acquiring Feedback from the Customer’s Needs
  • Capable of Teamwork
  • Capable of Tracking and Making Reports

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