Student and Customer Engagement Officer

New

A Reputable School

Job Summary

This position aims to deliver efficient and professional administrative services to students and prospective students or clients for activities associated with the enrollment, examination and graduation of students in conjunction with a demonstrated commitment to ongoing process review and improvement.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

A Reputable Company seeks the services of a Student and Customer Engagement Officer


Job Title: Student and Customer Engagement Officer


Job Location: Okponglo-Junction, Legon


Job Description

  • Provide accurate and timely advice and administration of processes relating to student enrollment, withdrawal, deferral, penalty fees, progression and program completion
  • Provide professional, timely and accurate turnaround of all student correspondence relating to inquiries made in person, via email and telephone ensuring first point of resolution
  • Proactively and fully inform students of their study responsibilities and obligations
  • Ensure that accurate file notes are kept and that student records and files are up-to-date
  • Contribute to the retention and attainment of continuing and new students through discussion of student issues with appropriate professional staff or faculties
  • Develop and maintain effective collaborative relationships throughout the school community to facilitate information sharing including end-to-end understanding of processes and a holistic view of the student experience
  • Actively contribute to improving systems and processes by making recommendations for improvement -assisting with subsequent implementation as required

 

Qualification and Requirements

  • Minimum of a Degree
  • At least 3 years experience
  • Communication skills, both verbal and written
  • Ability to prioritize and multitask, discretion and confidentiality
  • Excellent knowledge of Microsoft Office and Scheduling systems

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