Sales & Customer Service Associate

Job Summary

NAYA by Africa seeking a personable go-getter with an aptitude for persuasive communication, great interpersonal skills to join our growing team.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

Sales Associate Duties and Responsibilities

·       Greet customers upon entrance

·       Provide appropriate product recommendations

·       Ensure merchandise is in-stock and displayed on shelves in a presentable manner

·       Use point of sale (POS) system to conduct purchase transactions

·       Promote and sell NAYA products instore and at events

·       Seek out customers by sharing flyers and cards around mall or event grounds

·       Assess customer needs and wants; answer customer questions and concerns

·       Memorize NAYA product information

·       Build relationships with customers, especially regular customers

·       Team up with co-workers to ensure customer satisfaction

·       Educate customers on new arrivals and future product arrivals

·       Follow opening and closing procedures thoroughly

·       Process merchandise returns

·       Assist in product inventory procedures

·       Cross-sell and upsell products

·       Memorize in-store promotions and special offers in order to communicate to customers

·       Make suggestions on ways to improve sales and boost revenue

·       Go the “extra mile” to drive sales


Sales Associate Requirements and Qualifications

·       High School diploma or equivalent; bachelor’s degree a plus

·       Proven experience in a retail sales environment

·       Track record of meeting sales quota or exceeding sales quota

·       Knowledge of customer market dynamics

·       Strong customer service and communication skills

·       Proficiency in English

·       Basic math skills

·       Familiarity with inventory procedures a plus

·       Friendly, approachable personality

·       Punctuality

·       Ability to perform and sell under pressure

·       Flexible schedule (i.e. available to work weekends, nights, and/or holidays when necessary)

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