Outbound – Customer Care Representative (Reactivation Agent)

Job Summary

Perform the duties of a Reactivation Agent. Assisting Customers.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

The Position Title:  Outbound – Customer Care Representative (Reactivation Agent)


Responsibilities:

·       Our Reactivation Agents contact our dormant customers to reactive their services

·       Responsible for upselling of subscriptions bouquets to both dormant and existing customer if need be

·       Work from a call center making cold calls to customers

·       Responsible for meeting daily, weekly, monthly key performance indicators (KPIs)

·       Educate dormant customers about product and services without sounding “robotic” and “rehearsed”

·       Must have a strong customer service background

·       Able wot access customer information in computer system, and manage customer data across more than one computer applications

·       Ability to manage time and multitask and update records and information

·       Able to respond to customer concerns and questions

·       Must be a quick learn to learn and understand company products and services

·       Must be able to meet productivity goals / KPIs consistently.

·       Must have sales background and customer service background

·       Any other duties assigned by supervisor


Basic Qualifications:

·       A minimum of Diploma required   

·       1 – 3 years’ work experience 


The Person

·       Passionate about customer care and sales

·       Target oriented

·       Experience working with Ms Office 

·       Fluent in written and spoken English and any of the local languages especially Twi, Ewe, Ga.

·       Has passion for commission-based work

·       Able to work well under pressure and under minimum supervision

·       An excellent communicator 

·       A team player

·       Exposure to Customer Care or Call Centre experience is a plus

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