Outbound – Customer Care Representative (Reactivation Agent)

Job Summary

StarTimes is looking for young and energetic individuals for the Outbound Call Center Position.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Who We Are:

StarTimes is a pay TV service operator serving more than 8 million subscribers in Africa. With locations in 10 African countries and aiming to reach 30 African countries and 30 million subscribers in 2018. StarTimes launched its operations in Ghana with its featured content platform of over 440 authorized channels. The content covers diverse categories to meet the needs of the Ghanaian Market.

 

VISION:

To enable every household have access to digital TV, afford digital TV, watch digital TV and enjoy the beauty of digital TV.

 

The Position

Title:   Outbound – CCR (Reactivation Agent)

Responsibilities:

·       Our Reactivation Agents contact our dormant customers to reactive their services

·       Responsible for upselling of subscriptions bouquets to both dormant and existing customer if need be

·       Work from a call center making cold calls to customers

·       Responsible for meeting daily, weekly, monthly key performance indicators (KPIs)

·       Educate dormant customers about product and services without sounding “robotic” and “rehearsed”

·       Must have a strong customer service background

·       Able wot access customer information in computer system, and manage customer data across more than one computer applications

·       Ability to manage time and multitask and update records and information

·       Able to respond to customer concerns and questions

·       Must be a quick learn to learn and understand company products and services

·       Must be able to meet productivity goals / KPIs consistently.

·       Must have sales background and customer service background

·       Any other duties assigned by supervisor

Basic Qualifications:

·       A minimum of Diploma required   

·       1 – 3 years’ work experience 

The Person

·       Passionate about customer care and sales

·       Target oriented

·       Experience working with Ms Office 

·       Fluent in written and spoken English and any of the local languages especially Twi, Ewe, Ga.

·       Has passion for commission-based work

·       Able to work well under pressure and under minimum supervision

·       An excellent communicator 

·       A team player

·       Exposure to Customer Care or Call Center experience is a plus

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