Operations Manager

Job Summary

Analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

We are an International Tech start-up who is looking for an Operations Manager with experience in the fields of Customer Service and User Operations.


Job Description 

  • Someone who can fully monitor and analyse Chats, Calls, E-mails, while always bearing in mind that our focus and key point is the customer and the customer’s needs.
  • This person must be a data-driven individual who believes that a thorough analysis, together with motivated Customer Service Agents and Team Leaders can improve the overall quality of the service.
  • Someone who is versatile and ready for the possibility of handling other matters related to offline operations, business development or even operational-heavy marketing activities.
  • This is a full-time job, where you are an experienced person who will be given the opportunity to handle and supervise a team(s) of Customer Service.
  • Experience in handling teams of employees, customers and Customer Service is a must for this role.


Skills and Educational / Qualification Requirements:

  • Bachelor’s degree from any stream
  • 5+ years of experience of handling customer service/support operations
  • Handled a team size of 10+
  • Excellent communication skills with outstanding command over English language
  • Computer savvy and strong knowledge of MS Office i.e. MS Excel, PowerPoint from reporting perspective
  • Experience working with Zendesk, Avaya, Salesforce or other CRM platforms


Candidate Profile:

  • Analytics-driven individual with excellent problem-solving skills
  • Flexibility and 24x7 availability to support the team in need, mange crisis situation so that business runs smoothly
  • Someone who excels at Teamwork and is Proactive
  • Team player, who understands that they are leading a Team, thus, who has to understand their Team’s needs
  • Understanding of Customer Service and is capable of obtaining feedback to improve the service provided by the company
  • Tracking the agents’ activity and making Reports
  • Dynamic and is also able to handle business-related activities if required.


Our location is close to the Airport Residential Area, Accra (Ghana) and salary is offered based on the last drawn salary slip and/or experience.

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