Night Supervisor

A Reputable Company

Job Summary

Assisting with the overall operation of the hotel during the night time hours. Attending to guests' needs and requirements including check in and check out procedures. Maintain presentation of key front of house areas to include some cleaning duties.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  • Assisting with the overall operation of the hotel during the night time hours
  • Attending to guests' needs and requirements including check in and check out procedures
  • Maintain presentation of key front of house areas to include some cleaning duties
  • Deliver room service requests to guest rooms when required
  • Handle telephone enquiries including basic hotel reservations
  • Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
  • Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
  • Undertake night audit procedures
  • Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
  • Acting as a lobby host at key times
  • Ensuring the team are performing tasks to the departmental SOP’s
  • Following up guest complaints and take appropriate guest recovery action
  • Ensuring cash handling processes are followed at all times
  • Ensuring that all documentation used during the Customer Journey is on-brand in delivery



Qualification and Requirements

  • Should have a Degree in Accounting, ACCA or better.
  • Outstanding customer service skills
  • Previous experience in a similar hospitality operation and specially working at night
  • A responsible and detail led approach to tasks
  • Ability to work alone
  • To have a great personality and be genuine, approachable and attentive
  • Excellent spoken and written English.
  • Computer literacy including experience of hotel PMS
  • Ability to remain calm whilst under extreme pressure or in emergency situations
  • Physical fitness
  • Experience of supervising the work of others



Location : East Legon, Greater Accra


Working hours: 5 pm to 11 pm each day


Applicant's should send CV's to [email protected]

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