Job Summary

This role is to install, configure, maintain and provide after sales support for Healthcare IT (HCIT) systems (PACS/RIS) from Delft, including Delft’s Artificial Intelligence software (CAD4TB), in Ghana as well as other (African) countries.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Title: IT Officer


Directly Accountable to: Managing Director


Division: IT


Job Location: Accra, Greater Accra


Job Description

This role is to install, configure, maintain and provide after sales support for Healthcare IT (HCIT) systems (PACS/RIS) from Delft, including Delft’s Artificial Intelligence software(CAD4TB), in Ghana as well as other (African) countries.

  •  Installs and maintains HCIT software (RIS/PACS) and Hardware/Network equipment for Universal Delft and Delft Imaging Systems, in- and outside Ghana
  •  Installation, commissioning & configuration of computers/server’s hardware, operating system software, PACS archiver, TSS- and VIEWPRO application, CAD4TB, etc.
  •  Provides technical support to clients on phone/email/social media (helpdesk) or on- site when applicable
  •  Provides IT reports when applicable
  •  Provides Delft HCIT related training (both on-site and in classrooms) for end-users, Universal Delft colleagues and others (when applicable)
  •  Is responsible for adequate reporting and proper use of the Delft Field Management System (FSM) by Universal Delft staff and produces periodic relevant FSM-reports for the  Managing Director
  •  Is responsible for complete IT infrastructure of Universal Delft office
  •  Assists in and initiates company related pre-sales activities
  •  Takes up any (IT) issue assigned by the Managing Director
  •  Pro-actively picks-up IT-related issues important for Universal Delft and notifies the Managing Director adequately, including an overview of possible actions if applicable
  •  Must be ready to travel inside and outside Ghana upon Company request.
  •  Must have and maintain a good understanding of DICOM, HL7, PACS, RIS, VPN, CAD4TB, Troubleshooting, Remote Support, etc.


Qualification and Requirements

  • Bachelor’s degree in IT
  • Microsoft Certified Professional (MCP) is a plus
  • SQL-certificate is a plus point
  • Minimum three (3yrs) of experience in healthcare


General

Must be:

  •  Self-motivated and action-oriented team player with excellent communication skills, both written and verbal.
  •  Professional, Service-oriented and Reliable
  •  Flexible, Dedicated and a person of Integrity
  •  Proficient in knowledge and use of Microsoft Office applications (PowerPoint, Excel, Word)

 

Job specific

  •  A strong interest in the integration of IT and health care with good attention to detail.
  •  The capacity to combine a high degree of IT knowledge with creativity
  •  Have excellent problem-solving skills and the ability to work under pressure
  •  Ability to learn quickly to take up possible future IT managerial role


Managerial

Must have the ability to:

  • Work independently with minimum supervision as well as within a team, and take initiative
  •  Plan, highly organized and prioritize in a fast-paced and dynamic environment
  •  Strong interpersonal and time management skills
  •  High level of integrity – truthful, trustworthy and reliable.


Communication

Must have the ability to:

  • Provide effective and timely information orally and in writing both upward and downward through the company communication channels.
  • This includes presentation skills.
  •  Communicate effectively over the phone, in writing and in person with external stakeholders (i.e. customers)
  • Develop and nurture relationships

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