Front Desk Executive for a Beauty Salon

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Job Summary

Gigi BeautyBar is the first, luxury concept nail and Beauty boutique in Accra. 

  • Minimum Qualification: Degree
  • Experience Level: Executive level
  • Experience Length: 2 years

Job Description

·           Greet and engages customers effectively to create a welcoming environment

·           Demonstrates an ability to read and discover what brands and products are best for a customer by asking open ending questions

·           Sells with integrity and trust while ensuring minimized customer returns

·           Consistently and accurately enters customer information into POS system

·           Calling clients to follow up 

·           Demonstrates an ability to develop a personal Beauty specialist relationship with customers

·           Books appointments for events, and confirm them

·           Demonstrates a thorough knowledge of core brands

·           Understands each brand’s philosophy and differentiation

·           Knows enough to make the best product/brand recommendations to a customer based on their needs

·           Continuous self-learning by utilizing in-store brand training manuals and collateral to learn more about brands

·           Must be flexible in scheduling, and helps out in store coverage based on business needs

·           Works well with others while contributing to creating a positive work environment for everyone

·           Demonstrates eagerness to learn proficiency in processes necessary for daily business but not limited to (packing/unpacking merchandise; receiving and sending transfers; opening/closing)

·           Ensures thorough knowledge and effective, efficient use of POS to complete customer transactions, email, locate and investigate inventory

·           Inspires others to do better and perform at a higher level through leading by example and fostering positive team learning environment and celebrating other people’s success

·           Contributes ideas to better the business and operations of the store

·           Responds and is receptive to feedback

·           Communicates stock levels and store specific trends to the buyers

 

Work Experience:

·           2-5 years’ experience in as a Secretary, admin and customer position, Beauty industry, Customer Service Executive

·           Strong verbal and written communications skills

·           Possess strong interpersonal skills to communicate with confidence to both internal and external customers

·           Proven experience in a fast paced environment

·           Has to have a passion for Beauty

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