This position is a front line role created to provide effective and efficient administrative services to support the various roles in the organisation. The role interfaces the company and the external clients.
- Welcoming of visitors into the office and directing them to the appropriate officials of the company.
- Direct and control movement of visitors in the office ensuring that visitors do not enter the work area with appropriate authorization.
- Ensure that all visitors allowed to the work area do not overstay in the work area.
- Manage all calls including answering of incoming calls, taking notes for recipient as well as redirecting them (where necessary) to appropriate staff.
- Regular checking and redirecting of mails ensuring recipients acknowledge receipts.
- Preparation of minutes of meetings.
- Handling all external customers complaints with utmost professionalism and ensure prompt feedback
- Ensure all office utilities are monitored and managed appropriately.
- Management and coordination of the corporate lunch including timely reporting on the challenges encountered.
- Assist in filling of relevant documents.
- Ensure office ambiance is always in good condition and welcoming for visitors.
- Carry out any other duties that may be assigned.
- Managing performance of employees
- Conflict resolution / management
- Flexible enough to accommodate changing customer/client needs and operational constraints.
Job Knowledge, Skills And Experiences:
Key Competencies And Level
- Change Management: Knowledge
- Ms. Word, Excel, Power point and Outlook: Skill
- Team management and Leadership: Skill
- Negotiations skills: Knowledge
- Communication: Skill
- Health and Safety: Knowledge
- Project Management: Knowledge
Qualifications and Experience Required:
- Bachelor’s degree in Business Management, Psychology or other related field from an accredited university is required
- Strong working knowledge of country employment regulations
- Must be results-oriented innovation, flexibility in dealing with changing and ambiguous situations