Field Monitoring Officer

New

A Reputable Company

Job Summary

Responsible for the compilation and the maintenance of a database of all ‘susu’ clients assigned.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Designation: Field Monitoring Officers


Location: Kumasi (Suame and Adum)


Start date: Immediately


Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.


Job Description:

  • Responsible for the compilation and the maintenance of a database of all ‘susu’ clients assigned;
  • Responsible for visiting and familiarising with all ‘susu’ clients;
  • Responsible for educating ‘susu’ clients on all features and alerts of the Cash Saver Product and any other savings product;
  • Responsible for demonstrating to clients what they should expect after a transaction;
  • Responsible for ensuring that pass book balances are consistent with system balances;
  • Responsible for ensuring a system reconciliation of all susu related activities with the savings back office at the end of day;
  • Responsible for occasionally contacting on the spot cash counts on ‘susu’ clients;
  • Responsible for updating the Savings Unit on any suspicious activities of ‘susu’ staff;
  • Responsible for visiting the homes of ‘susu’ Staff of the Company;
  • Responsible for visiting the homes and work places of guarantors of Susu Staff;
  • Responsible for any other task(s) that may be assigned by the Supervisor.


Qualification and Requirements:

  • A Bachelors’ Degree or HND is essential.
  • Excellent knowledge of IT systems including general keyboard skills, Microsoft office and e-mail.
  • Minimum of One (1) year field collections experience
  • Good knowledge of customer facing sections
  • Basic knowledge of customer service standards


Skills / Attributes

  • Communication skills;
  • Good interpersonal skills;
  • Team Player;
  • Analytical skills;
  • Information Gathering skills;
  • Thoroughness;
  • Thorough knowledge of loan management;
  • Firm;


Any interested applicants should forward their CV to [email protected]

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