Customer Service Representative

New

Job Summary

The aim is to manage customer relationships through social media and phone calls, attract new clients and help the team meet sales target.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Xclass Gh (xclassgh.com) is an emmerging eCommerce business, we currently in the apparel category, our aim is to become the leading online fashion shop in Africa within the next two years

Job Summary

We are seeking the employment of one who can act as the gatekeeper of the business, maximize our campaigns, and help us achieve the goal of becoming a leading online fashion shop. The recruit must be able to manage pressure, act without supervision, take initiative, work remotely and deliver expected results

Primary Responsibilities Includes

  • Manage large volume of incoming calls and messages
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Assist with placement of orders, refund and cancellation
  • Liaise with 3rd parties to manage product deliveries to customers
  • Entice and persuade customers to make purchases
  • Initiate and implement digital marketing strategies
  • Keep records of customer interactions, process customer accounts and update accounts
  • Assist in every way to meet sales targets 
  • Recommend potential products or services to management by analyzing customer needs

Top Skills
  • Customer Service
  • Marketing Skills
  • Phone Skills
  • Multitask
  • Negotiation
  • People Oriented
  • Ability to Work Under Pressure
  • Social Media Marketing

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