Customer Service Representative

Anonymous Employer

Job Summary

A reputable firm requires the services of a customer service rep

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description

JOB  FUNCTIONS

  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

 

 

SKILLS AND PROFICIENCIES

  • HND or degree
  • 3 years relevant experience
  • Product Knowledge
  • Quality Focus
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience

 

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