Customer Service Officer

A Reputable Company

Job Summary

Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

  • Provide world-class customer care to both internal and external customers.
  • Advise customers of available products and services
  • Promptly input all customer complaint information into the complaint database and notify the appropriate personnel, per approved procedures
  • Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customer complaints via phone, email, mail or social media
  • Provide timely feedback to supervisor regarding service failures or customer concerns.
  • Foster strong and positive communications with all customers.
  • Offer appropriate and relevant information to customers.
  • Maintain a position of trust and responsibility by keeping all customer business confidential

 

Qualification and Requirements

  • Minimum of HND/ Diploma
  • Must be Proficient in Microsoft Office 
  • A Minimum of 1-3 years experience in Customer Service

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