Customer Service Officer

New

A Reputable Company

Job Summary

Help business develop strong relationships with clients and customers.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

A Reputable Company seeks the services of a Customer Service Officer


Job Title: Customer Service Officer


Location: Dansoman, Greater Accra


Job Description

Customer Service Standards

  • Ensure total client satisfaction at all times and by all staff within or across all branch network.
  • Develop and ensure KYC standards are fully complied with at all times in every aspect and line of duty.
  • Professionally ensure the comfort of all visitors, clients and other stakeholders of the company.
  • Educate (face to face and other technological means) clients on all company products.

Operational Efficiency

  • Responsible for serving customers by providing products and service information, resolving product and service problems
  • Responsible for all account opening and enquiries from customers at the branch and also resolving all account opening related queries.
  • Handle all general enquiries at the bank whilst maintaining high level of professionalism and service standards
  • Expected to resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • All other responsibilities assigned by supervisor


Qualification and Requirements

  • One to two years’ post national service experience in the required field.
  • Holds a diploma/HND from a reputable Tertiary Institution
  • Sharp marketing skills
  • Understanding of financial products
  • Having a driving license and being bilingual on any foreign language will be of an advantage.
  • Exceptional ability to work independently and under pressure
  • Possess Leadership skills
  • Excellent interpersonal skills
  • Good communicator
  • Attention to detail and disciplined
  • High sense of integrity
  • Good problem solving and trouble shooting skills
  • Matured and disciplined
  • Ability to cross sell
  • Phone skills
  • Documentation skills

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