Customer Service Executive

A Reputable Company

Job Summary

Handle phone, internet and face to face interactions with customers.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  • Follow communication procedures, guidelines and policies
  • Meet personal/team sales targets and call handling quotas
  • Open and maintain customer accounts by recording account information, keeping records of customer interactions and processing customer accounts and filing documents
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information and recommending possible product adjustment to management.
  • Manage large amounts of incoming calls and generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Identify and assess customers' needs to achieve satisfaction by handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Cancel or upgrade customer accounts


Qualification and Requirements

  • A minimum of HND is required
  • The candidate should not have less than 2 years experience
  • Female preferred

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