Customer Service Agent

A Reputable Company

Job Summary

Help customers with complaints and questions, give customers information about products and services.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

A Reputable Sports Betting Company seeks experienced Customer Services Agents to join their growing team.


Main Duties and Responsibilities 

  • Providing fantastic service and support to our customers over the phone, live chats and social media platforms in our contact centre.
  • Call record handling, email rely and filling documents
  • Advising our customers on all types of queries such as membership signup, bet settlement, sports betting options, deposit & payout processing, odd variations and using company’s mobile App.
  • Working remotely via other platform with the rest of the customer support team.


Qualification and Experience 

  • HND / Degree in Relevant Field
  • Having technical background in online shopping, gaming, betting or casino and telecommunication.
  • Good knowledge on Microsoft Office products especially Excel, word & PowerPoint.
  • Strong written and verbal communication skills over phone, and an eye for detail.
  • Ability to work under extreme pressure, and in shifts
  • Must possess integrity and trustworthiness towards the company.
  • Other responsibilities as assigned by management


Benefits

  • Competitive pay and other benefits as per local Law.

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