Greater Accra Region Full Time Construction
1 week ago

Job Summary

Perform the duties of a Customer Relations Officer

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

A Reputable Firm seeks the services of a Customer Relations Officer

Job Title: Customer Relations Officer

Job Location: Accra, Greater Accra

Job Description
  • Manage large number of incoming calls/ Respond to all calls
  • Generate sales leads
  • Follow up on prospective and existing clients to ensure customer delight
  • Scheduling of site visits
  • Online advertisement
  • Rendering after sales service to customers to ensure collection of indentures
  • Allocation of plots
  • Update management on daily developments
  • Build sustainable relationships and trust with customers through open and   interactive communication
  • Meet customer service team sales targets and call handling
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Actively promote company’s name products and services to existing and prospective clients to meet group sales goal
  • Liaising with other team members in ensuring that services are been rendered satisfactorily and on time to meet customer's expectation

Qualification and Requirements
  • Must be a Degree/HND holder in either marketing or Business Administration
  • Applicants must have considerable years of practical experience in this field and aged between 23 and 32 years
  • Must be able to work under pressure
  • Should be able to work with little or no supervision
  • Must be a team player
  • Proficient in MS office (MS Excel and PowerPoint in Particular)
  • Excellent time management skills and ability to prioritize work
  • Attention to detail and problem solving skills)

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