Job Summary

Perform duties of a Customer Experience Manager

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description

Strategic Power Solutions seeks the services of a Customer Experience Manager

Job Title: Customer Experience Manager

Job Location: Accra, Greater Accra

Job Description

  • Responsible for creating and implementing a customer success strategy
  • Set overall direction of customer success operations, including full accountability for setting and achieving operational goals and strategic planning
  • Lead, motivate, and develop a team of Customer Success Advocates within a time-sensitive and demanding environment and deliver on KPIs
  • Integrate the efforts of teams across multiple locations and languages to deliver industry-leading customer support
  • Take a data-driven view to customer success; continually measure and improve results by looking at impact of actions on efficiency of support and overall customer experience
  • Identify root causes and implement changes to improve accuracy, productivity, and quality of the team’s performance
  • Excel in a self-managed, team environment, working pragmatically across geographies and with teams of different disciplines
  • Act as our customer expert and key point of contact for both internal stakeholders and external customer support teams

Qualification and Requirements

  • A minimum of a Degree/Msc is required
  • At least 4+ years of experience 
  • Proficient knowledge of customer service tools

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