Customer care representative (ccr)

Job Summary

Perform the duties of a Customer Care Representative.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Job Description

  • Completion of new customer activation or registrations
  • Handling of customer queries  over the phone  as well as face to face
  • Educate existing customers  and potential customers on product, and StarTimes information
  • Maintain accurate customer records
  • Make and receive calls as assigned by supervisor and or manager
  • Correctly and promptly update call log for every customer / distributor and or agent interaction
  • Support the sales team if need be with activation
  • Handle agent and distributor queries over the phone
  • Complete credit top ups for distributors
  • Participate in team meetings actively
  • Able to hand inbound customer care as well as Point of Sales (POS) customer care activities / duties
  • Handle Promotional Sales
  • Handle customer follow up calls
  • Identify and escalate priority issues to appropriate quarters and follow to ensure resolution
  • Minimize customer dissatisfaction
  • Adhere to work schedule as planned
  • Achieving customer satisfaction levels and participates in developing improvement plans
  • Participate in individual and team training and meetings to ensure knowledge is up-to-date
  • Understand and comply with company and departmental policies and procedures
  • Properly handle telephone, Computer and Call center related equipment
  • Any other duties assigned by supervisor

 Qualification and Requirements

  • A minimum of HND required   
  • At least 1 – 3 years’ work experience 

The Person

  • Passionate about customer care
  • Target oriented
  • Experience working with MSOffice
  • Fluent in written and spoken English
  • Able to work well under pressure and under minimum supervision
  • An excellent communicator
  • A team player
  • Must be time flexible and able to work in a shift clock system including Public holidays and  Weekends
  • Exposure to Customer Care or Call Center experience is a plus

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