Customer Care Associate

New

A Reputable Company

Job Summary

Perform duties of a Customer Care Associate.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

A Reputable Company seeks the services of a Customer Care Associate

 

Job Title: Customer Care Associate

 

Job Location: Airport Residential, Greater Accra

 

Job Description

  • Manage the front desk and ensuring customer/ client satisfaction
  • Coordinate with housekeeping and facility management on the status of all suites.
  • Manage check-in and check-out process for clients.
  • Establish and maintain a professional relationship with corporate representatives and tourism agents.
  • Prompt and professional response on customer queries, or complaints regarding overbooking, amenities/services etc.
  • Contribute to individual and general targets set for the department.
  • Act as a main point of contact for guest information verification as needed.
  • Manage all reservation points.
  • Deliver weekly quantity and quality reports on specific topics such as last-minute availability,status of booking reservations and budget handling to line managers.
  • Track future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy.
  • Create concepts to promote the serviced suites model further.
  • Provide consistency of office cover within the Marketing and Sales teams and carry out any other tasks or projects at the direction of the department management.
  • Responsible for our serviced suites model
  • Processes reservations by mail, telephone, other departments like travel agents
  • Carrying out viewings
  • Ensure all communication and documentation relating to reservations and confirmations are issued and executed in a timely manner.
  • Creates and maintains reservation records as well as all other necessary documents.

 

Qualification and Requirements

  • Minimum of a Degree
  • At least 2 years in customer service 

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