Client Service Executive/Marketer

Job Summary

Perform the duties of a Client Service Executive/Marketer.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Job Title: Client Service Executive/Marketer


Location: Accra, Greater Accra


Job Description

   The company runs Large Format Printing, Flexi banner prints Sav Prints Designing.

  • Improve customer experience, create engaged customers and facilitate growth
  • Take ownership of customers’ issues and follow problems through resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Qualifying leads from marketing campaigns as sales opportunities
  • Contacting potential clients through cold calls and emails
  • Presenting our company to potential clients
  • Identify client needs and suggest appropriate services
  • Customize product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) Clients and other Executives/Managers
  • Report to the Executive Director on (weekly/monthly/quarterly) customer retention results
  • Stay up-to-date with new services
  • Develop a growth strategy focused on customer satisfaction
  • Promote company’s services addressing or predicting clients’ objectives
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Liaise with external partners

 

 Qualification and Requirements

  •  Minimum HND/Diploma certificate
  •  At least 1 to 3 years experience  

 

SALARY RANGE: Attractive

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