Client Service /Accounts Manager

A Reputable Company

Job Summary

Connect the agency's creative efforts with advertisers’ needs, from leading a first meeting on a new account to researching media outlets for a campaign Maintain relationships with executives of client businesses oversee the agency’s account team across all disciplines and develop strategies for clients Accountable for all aspects of the delivery of work to the client Primary point of contact for a client or customer Directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints Streamline business operations, provide training to customers, discuss technical aspects about a product, and oversee marketing campaigns As client services you are the agency executive who guides the campaign-building process From client communications and work flow to budgets and billing

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 2 years

Job Description

A Reputable Company seeks the services of a Client Service /Accounts Manager

Job Title: Client Service /Accounts Manager

Job Location: Accra, Greater Accra

Job Description

Client Service

  • Plan and execute marketing, advertising and promotional activities
  • Analyze current market conditions and competitor information.
  • Analyze market trends in order to identify market requirements for current and future products
  • Creative, innovative and willing to contribute ideas and professional opinion
  • Deal with customers for events adding own creative idea and design (e.g Grand opening, New product launching and Golf tournament)
  • Liaise with customers and Liaise with vendors and suppliers for production of marketing merchandise
  • Execute Campaigns to increase product and brand awareness
  • To plan the whole event for customers by both team working and own idea

Accounts Manager

  • Establish and maintain a professional relationship with clients
  • Coordinate with various teams so that the customer’s expectations are met
  • Continue their assessment of a client’s needs and business objectives
  • Help develop initiatives to increase customer satisfaction and retention 
  • Be customer focused, proactive in accounts generation and champion prompt accounts execution
  • Upsell a company’s services and solutions
  • Manage a client’s projects from beginning to end
  • Take a client’s requirements and assist with plans to meet those requirements
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Collaborate with your team to identify and grow opportunities within territory
  • Come up with innovative, comprehensive and strategic Marketing and advertising campaigns and proposals
  • Be customer focused, proactive in accounts generation and champion prompt accounts execution
  • Ensure that research information is accurate, reliable and delivered on time
  • Meeting and liaising with clients to discuss and identify their advertising requirements
  • Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget
  • Presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client
  • Working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies
  • Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively
  • Negotiating with clients and agency staff about the details of campaigns
  • Presenting creative work to clients for approval or modification
  • Monitoring the effectiveness of campaigns

Qualification and Requirements

  • Minimum of a Degree in Marketing / Communication
  • Should have experience in Printing and Production Industry
  • Good leadership qualities
  • Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets
  • Strong deal closing and negotiation skills
  • High level of analytical and organisational skills, and excellent attention to detail
  • Real understanding of print and web advertising opportunities
  • Excellent communication and interpersonal skills
  • Creativity, initiative combined with commercial awareness
  • Should be able to use Microsoft applications( Word, Excel, Power Point)

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