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Call centre coordinators

Greater Accra Region Full Time Hospitality & Leisure GHS Below 180
1 week ago

Job Summary

Philips Ghana seeks the services of Call Centre Coordinators   Job Title: Call Centre Coordinators   Job Location: Accra, Greater Acc...

  • Experience Level: Senior level
  • Experience Length: Less than 1 year

Job Description

Philips Ghana seeks the services of Call Centre Coordinators


Job Title: Call Centre Coordinators


Job Location: Accra, Greater Accra


Job Summary

  • In this role you will have the opportunity to provide very hands-on operational support to our Customer Care Centre
  • You will be responsible of handling registrations of calls and orders and interfacing with the Call Centre Admin Officer and Customers
  • You will as well handle the Parts Clearance and return Process to/from Warehouse
  • You will ensure that all actions are in complete alignment with Philips’ practices, policies and values as well as state, federal and regulatory requirements
  • You will report to the District Operations Manager West Africa


Job Description

  • Accurate registration of new calls and orders in our Install-base database system in partnership with the Call Center Officer
  • Keeping  up-to date the Install-base data base
  • Responsible for troubleshooting complex order issues, facilitating and supporting management with interdepartmental communications and outreach, as well as ensuring all orders are processed appropriately
  • Responsible of Parts Clearance and return Process to/from Warehouse – also keeping a record for services done beyond service agreements
  • Making sure warranty and contract is connected to the installed equipment ID with correct serial numbers & 3rd party equipment’s
  • Follow up with customer for satisfaction by calling the customer to confirm that the call was registered and there is no other pending issues
  • Provide a weekly report for Customer Satisfaction showing the Resolution Plan and action that will be taken to satisfy each listed customer and showing the progress of the agreed taken actions


Qualification and Requirements

  • University degree
  • 1-2 years’ experience in a fast-paced international organization is a must
  • Outstanding organizational and time management skills is a must
  • Outstanding attention to detail is a must
  • Strong written and oral communication skills is a must
  • Advanced experience in working on Excel is a must
  • Ability to work under pressure and to tight deadlines
  • Ability to research, digest, analyze and present material clearly and concisely
  • Ability to work on your own initiative
  • Honesty and reliability
  • Excellent interpersonal skills

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