Call center agent

A Reputable Company

Job Summary

Perform duties of a Call Center Agent

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

A Reputable Company seeks the services of a Call Center Agent

Job Title: Call Center Agent

Job Location: Accra, Greater Accra

Job Description

  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Determines eligibility by comparing client information to requirements
  • Establishes policies by entering client information; confirming pricing
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains communication equipment by reporting problems
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities
  • Accomplishes sales and organization mission by completing related results as needed

Qualification and Requirements

  • Minimum of an HND is required
  • At least 2-3 years of experience
  • Good knowledge of MS Office, ie. Word, Excel,Powerpoint
  • Must be able to speak either French, Spanish or German as a second language

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