Job Summary

Account managers are employed across a wide variety of industries including advertising, financial services and media.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

  • An account manager often serves as the face of her company. In most cases, she is the primary, if not only, company representative who communicates with clients. As a result, it is important for her to deliver a positive customer service experience. This is accomplished by listening to each client in order to gain an understanding of their individualized needs, in order to direct them to the appropriate product or service.
  • It is important for the account manager to manage the expectations of her clients; when disruptions occur during the service delivery process, it is imperative that she work to resolve situations quickly, as her goal is to win their repeat business.
  • Supervise daily store operation and ensure achievement of all productivity and sales target and recommend solutions to enhance store’s profit.
  • Provide excellent customer service and assist departments in store image and merchandise presentation to achieve all company objectives.
  • Analyze and recommend enhancement in profitability through asset protection, cost control achieve all company’s objectives.
  • Oversee individual store and supervise various stores in particular local market.
  • Coordinate with store manager to facilitate everyday store operation in collaborative environment.
  • Administer all visual merchandise prospects of store and ensure excellent customer satisfaction through various company’s visual merchandising programs and directives.
  • Ensure adherence to all company procedures and policies and monitor store inventory to maximize profits.
  • Develop strategies to achieve personal sales targets and motivate associates to optimize sales performance.
  • Train and guide sales staff to focus on store’s sales strategies as per company standards.
  • Maintain good professional relationships with high-end customers in store premises and design retention strategies with regular customers.
  • Manage all communication with existing client to maintain long term relationship through various modes such as telephone and e-mail.
  • Administer product line development starting from strategic planning and monitor all sales activities to boost productivity and sales.
  • Maintain effective communication throughout store and communicate customer experiences and feed backs to brand team to re-align company strategies accordingly.
  • Analyze and ensure effective implementation of all brand guidelines regarding store layout, visual merchandising, stock and fixture positioning to maximize customer satisfaction.
  • Participate in all product launches, promotions and stock replenishment to maintain appropriate merchandising standards throughout store.
  • Ensure store’s compliance with administrative and procedural guidelines and deadlines to meet targeted sales and profits.

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