CRM Manager


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Jade-E-Services seeks the services of a CRM Manager


Job Title: CRM Manager


Job Location: Accra, Greater Accra


Job Description

  • Managing end-to-end CRM activities
  • Designing and managing newsletter email templates and tracking customer response
  • Responsible for the performance of newsletters and the continuous improvement of CRM relevant KPIs (OR, CTR, CR)
  • Also responsible for optimizing campaign performance (performance analysis, testing, targeting fine-tuning) 
  • Customer retention and reactivation
  • Backend web developments
  • Writing codes (HTML, JavaScript, CSS and a bit of PHP)
  • Coordinating with graphic designers to create newsletter banners
  • Coordinating with the Commercial Planner to create the email marketing channel calendar
  • Analyzing reports on CRM sales
  • Managing and dispatching the customer satisfaction survey on a weekly basis


Qualification and Requirements

  • A minimum of a degree is required
  • At least 1-3 years work experience




Job Level

Experienced (Non-Manager)


Greater Accra Region


Sales / Marketing / Bus. Dev.

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years

Application Deadline

3 weeks from now