General Manager

A Reputable Consulting Firm

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A Reputable Consulting Firm seeks the services of a General Manager


Job Title: General Manager


Job Location: Accra, Greater Accra


Job Summary

  • The General Manager is responsible for achieving optimal customer satisfaction and establishing a good working environment to attain all set objectives.The General Manager is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for the facility


Job Description

Health and Safety

  • Ensures that cleanliness of premises and equipment are maintained
  • Ensures that Client, company and statutory food & hygiene standards are maintained
  • Ensures that the team operates in a safe and efficient manner
  • Ensures manual handling, PPE and general safety protocols are followed
  • Ensures uniform is clean and personal hygiene requirements are maintained by the team
  • Investigates and assesses hazards, risks and incidents implementing the necessary procedures and policy
  • Conducts regular checks of all equipment, reporting any faults as per the prescribed procedure

Planning and Organising

  • Responsible for ensuring that the contractual obligations at the Facility are met on time and on budget
  • Coordinates with Department Heads schedules for all areas of operations
  • Ensures that administration requirements are adhered to and reports are submitted on time as stipulated
  • Takes an active interest in trends within the industry and makes suggestions for improvement of the operation

Customer Satisfaction

  • Ensures prompt and efficient service at all times
  • Ensures that the team maintain a high level of personal presentation, wearing correct uniform and offering a professional, courteous and friendly service
  • Attends to customer complaints promptly with professionalism, empathy, providing feedback and initiating corrective action where required
  • Monitors overall customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls

People Management:

  • Ensures that Departments are correctly staffed at all times
  • Ensures that the most suitably qualified team member is appointed in the event of a vacancy and approves the recruitment of all team members
  • Motivates the team by creating a stimulating, positive and energetic work atmosphere
  • Through the Department Heads Checks and approves all team members
  • time sheets/payroll and approves leave requests
  • Conducts regular performance appraisals for the team, identifying areas for development and ensuring that all training is effective
  • Ensures that all team member grievances are investigated using the correct procedure and taking the appropriate action

Finance Management:

  • Responsible and accountable for the financial performance of the company
  • Responsible for meeting or exceeding budgetary and agreed performance targets
  • Develops improvement actions, carries out costs savings
  • Guards / controls costs and expenditure
  • Prepares a monthly financial report

Main Duties:

  • Safeguards quality of operations 
  • Coordinates planning of Department Heads and Assistant Managers with regard to timetables, work schedules, employment of employees within the different services; solving of bottle necks
  • Coordinates the execution of activities via instructions to the Heads of Departments, supervision of the execution
  • Is accountable for responsibilities of department heads in their absence
  • Leads various internal and external meetings


Qualification and Requirements

  • A minimum of a degree is required
  • At least 7-10 years work experience

Personal Qualities

  • Friendly and calm temperament
  • Flexible and tolerant in high pressure environments
  • Enthusiasm and a positive attitude
  • Confident at communicating clearly and effectively
  • Excellent standard of personal presentation & hygiene
  • Disciplined, with a strong work ethic
  • Ability to motivate and lead a team

Required Knowledge, Skills, Abilities and Attributes

  • Ability to work under pressure and to tight deadlines
  • Strong conflict & complaint resolution skills
  • Strong customer service skills
  • Previous experience leading and managing a small team
  • Strong communication skills
  • Leads by example, demonstrating a high level of patience, calmness and positivity in the workplace
  • Solid attention to detail and time management skills
  • Demonstrates an up-to-date and in-depth understanding of the industry
  • Displays ability to be decisive and able to react to unforeseen difficulties
  • Assists with training of all new team members
  • Demonstrates excellent work ethic with schedule flexibility determined by the business needs
  • Fluent in spoken and written English
  • Ability to communicate in other Ghanaian is desirable
  • Basic Microsoft Office skills, including word & excel