Junior Technical Support

Orion Entertainment

Share this job:

  

This job listing has expired! Click here to view the latest Hospitality/Leisure jobs in Ghana

Orion Entertainment seeks the services of a Junior Technical Support

 

Job Title: Junior Technical Support

 

Job Location: Accra, Greater Accra

 

Job Description

As a technical support employee, your tasks include, but are not limited to:

  • Monitoring and maintaining electronic equipment
  • Testing and diagnosing hardware/software faults based on customer feedback
  • Solving technical problems of equipment in various clients locations (such as jammed electronic parts, BIOS resetting, minor mechanical issues, part replacement)
  • Cleaning of screens, cabinets and electronic equipment
  • Maintains historical records by documenting hardware and software changes and revisions
  • Following standard processes and procedures
  • Talking clients through a series of actions as well as instructing how to use our equipment
  • Establishing a good working relationship with clients

 

Qualification and Requirements

  • High School Diploma (or equivalent)
  • An in depth understanding of computer hardware
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Experience with IT hardware repairs and maintenance
  • Motorcycle driving license
  • Time flexibility
  • Flawless history and stellar references
  • Applicant should be highly motivated, experienced and a skilled technical support personnel

 

Required Skills

  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of computer hardware
  • Good interpersonal and customer care skills
  • Good accurate records keeping

 

Opportunities

  • In case you prove yourself with hard word, skills and loyalty you can be promoted to senior technical support role and from there to a team, section or department leader

 

Hours and environment

  • As technical support, your work hours will be within 8-hour shifts between 8:00-24:00. The days and times might vary and will be scheduled monthly according to the company needs
  • The job is based on maintenance of our equipment located at our clients spots in Accra, so you’ll spend most of your day riding a motorbike and going from the company office to various locations

 

Average salary 

  • The starting salary for technical support personnel ranges from GHC 500 depending on experience and other factors