Customer Service Agent (Aberdeen, Freetown - Sierra Leone)

Confidential

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A Reputable Trade / Services Firm seeks the services of a Customer Service Agent (Aberdeen, Freetown - Sierra Leone)

 

Job Title: Customer Service Agent

 

Job Location: Aberdeen, Freetown - Sierra Leone

 

Job Description

  • Handle day-today clients in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of clients’ files and other documentation
  • Following an established and defined filing and administration process, guided by a computer-based system
  • Ensure engagement with applicants provides a first-class service, and positive customer experience
  • Flag to Management/Supervision clients files that may give rise to concern
  • Handle customer complaints an assertively, and efficiently
  • Handle problem customers assertively and diplomatically
  • Support Company initiatives to support the ongoing improvement of business performance

 

Qualification and Requirements

  • A minimum of a diploma in any relevant subject area
  • At least 6 months - 1 year working experience would be an added advantage
  • Ability to work under pressure and long hours
  • Must be computer literate
  • Excellent verbal and  written communication skills (applicant would be tested)

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Outside Ghana

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Diploma

Preferred Years of Experience

1 - 3 years