Fraud and Recovery Officer

A Reputable Financial Institution

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A Reputable Financial Institution seeks the services of a Fraud and Recovery Officer

 

Job Title: Fraud and Recovery Officer

 

Job Location: Accra, Greater Accra

 

Job Description

  • Identify business risk areas leading to possible fraud and recommend appropriate actions for mitigation
  • Identify illegal practices/processes and escalate to management where necessary
  • Locate & visit all hard to reach clients as per data provided & provide update on their contact and current location
  • Build strong relationships with Ghana Police Service and Heads of Institutions for smooth prosecution of fraud cases and verification of client status respectively
  • Ensure payments are received on due dates
  • Monitor the timely execution of requests submitted to Police Stations and client institutions
  • Escalate all recovery issues including recalcitrant clients to the Recovery Supervisor
  • Identify illegal practices by Sales Executives
  • Work closely with Team Leaders to reduce arrears portfolio month on month
  • Prepare and submit timely reports

 

Key Performance Indicators:

  • Achievement of recovery targets
  • Number of fraud cases resolved (100% Resolution)
  • Escalation of illegal practices (100%)
  • Customer satisfaction
  • Timely submission of accurate reports

 

Qualification and Requirement

  • A minimum of a degree is required
  • Demonstrate understanding of the practices within the finance industry with regards to credit management, risk assessment, credit monitoring and laws on recovery
  • 2 years’ experience in recovery
  • Knowledge in sales
  • Knowledge in customer relationship management 
  • Knowledge in risk management
  • Ability to ride a motorcycle would be an advantage

 

Technical Competencies

  • Sales
  • Data analysis
  • Ms Excel
  • loan processes and procedures 

 

Personal Competence

Should be:

  • Creative
  • Self-driven
  • Resourceful
  • Passionate
  • An excellent communicator
  • Able to build trust
  • Professional with a good service orientation
  • Should plan to avoid failure

Summary

Company

A Reputable Financial Institution

Job Level

Experienced (Non-Manager)

Location

Greater Accra Region

Specialization

Banking / Finance / Insurance

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years