Retail Store Manager

Global Mamas

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Global Mamas seeks the services of a Retail Store Manager


Job Title: Retail Store Manager


Job Location: Accra, Greater Accra


Job Description

The Global Mamas Store Manager has overall responsibility to ensure the store is the best place to shop in Ghana (superior customer service and top-notch merchandising) and is the best managed store (accurate and efficient stock tracking, order processing and sales management.) while ensuring that Employees are managed in a fair and efficient manner. Duties include, but are not limited to the following:

  • Ensures that excellent customer service is provided by manager and all staff members
  • Motivates sales staff to perform to the best of their ability and achieve company sales goals
  • Takes on marketing outreach programs to create and maintain relationships with future and past partners
  • Maintains store employees results through leadership style management using tactics such as, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Achieves financial objectives by tracking and recording sales goals and maintaining all daily sales records  
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers
  • Ensures availability of merchandise and services by maintaining inventories and submitting orders to several production locations and maintaining an accurate record of stock
  • Markets merchandise by studying advertising, sales promotion, and display plans
  • Protects employees and customers by providing a safe and clean store environment
  • Determines marketing strategy changes by reviewing operating and financial statements and sales records
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Contributes to team effort by accomplishing related results as needed


Qualification and Requirements

  • A minimum of an HND is required
  • At least 3-5 years working experience in management and marketing


Retail Store Manager Skills 

Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication



Global Mamas

Job Level

Manager (Staff Supervisor/Head of Department)


Greater Accra Region


Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years