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Field Service Technician (MECHANICAL)

Equipment Parts And Services Limited (E.P.S.),

Equipment Parts and Services Limited (E.P.S.), established in 2003, is a growing company that supplies construction and engineering consumables, spares parts to the process, construction, and mining industries in Ghana. Collaborating with global leading manufacturers, E.P.S. delivers high quality products, with advanced value adding technologies and technical support to its clients.

Job Title: Field Service Technician (MECHANICAL)
Job Location: Accra, Greater Accra Region

Job Description
If you are a skilled and friendly Mechanical Field Service Technician who is seeking career satisfaction with a financially stable and growing company, join the team at EPS! 

As a Field Service Technician with EPS, you will report to the Managing Director, travel to customer locations, diagnose problems with customer-owned forklifts and other EPS products and make repair recommendations. You will give repair quotes, create lists of parts required for repairs and coordinate those lists with the main office to ensure that the necessary parts are ordered in a timely manner. 

You will then perform only those repairs specifically requested by the customers and ensure that they understand the situation and are satisfied with the condition of their forklifts and products.

As a Field Service Technician with EPS, you will manage your inventory to ensure that you know when parts need to be replenished. You will accurately account for all paid labour hours, for all parts used in repairs and for van parts inventory. You will submit complete documentation for all work in a timely manner, maintain the cleanliness of all forklifts, products, tools and customer facilities and keep your provided service van clean and well serviced at all times.

Additional responsibilities of the Field Service Technician include:

  1. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Ability to carry out complete overhauling of both Diesel & Gas Forklift Trucks
  2. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Filling out accurate work orders
  3. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Running computer-based diagnostics on forklifts and other products
  4. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Maintaining regular communication with the Service Manager and Service Dispatcher
  5. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Maintaining company tools in working order and returning them to the shop after use
  6. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Making repairs accurately with minimal call-backs
  7. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Keeping track of purchase orders for reimbursement purposes
  8. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Communicating with sales Engineers to discover customer needs
  9. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Exchanging skills and knowledge with other Field Service Technicians
  10. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Adhering to all company policies and work rules

Qualification and Requirements
  1. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    As a Field Service Technician with EPS, you must possess a positive attitude,
  2. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Good verbal and written communication skills and great customer service skills.
  3. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    You must be able to communicate well over the phone, work successfully in a team environment and complete neat and timely paperwork.
  4. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    You must have a strong work ethic and sense of integrity, the desire to serve others and an eye for detail and accuracy.

  1. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    HND Mechanical Engineering or trade/vocational school
  2. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Minimum 2 years mechanical experience required, agricultural and/or automotive service shop experience preferred
  3. Zm9yd2FyZGluZ19pcCA9IDU0LjE2Ny4xMTYuNjIscmVtb3RlX2FkZHJlc3MgPSA1NC4xNjcuMTE2LjYy
    Having a valid driver

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Published 2 years ago